Conflict De-Escalation Training
Give your team tools to defuse tension, communicate respectfully and prevent conflict.
Trusted by 600+ Organizations Across the Globe
Conflict De-Escalation
Live Learning Overview
Tension happens. A meeting gets heated, a conversation crosses a line, or someone feels unseen. In those moments, how we respond matters. Not just for resolving the immediate conflict, but for building trust, safety, and respect across teams.
This interactive workshop equips your team with practical tools to recognize, respond to, and de-escalate tense situations while maintaining professionalism, empathy, and personal safety. Through role-based examples, scenarios, and guided reflection, your team will strengthen their confidence in handling conflict, setting boundaries, and creating a workplace where everyone feels respected and heard.
YOUR TEAM WILL BE ABLE TO:
Understand how bias, power, and identity influence conflict in diverse workplaces
Apply de-escalation techniques that prioritize safety, empathy, and relationship repair
Shift from defensiveness to accountability when navigating harm or tension
Support inclusive communication and intervene as active bystanders
Set clear boundaries while maintaining respect and professionalism
Integrate conflict resolution practices into everyday work culture
We’re here to help! Our Solutions Consultants can guide you to the perfect session for your team.
Have a Specific Training Topic in Mind?
Facilitator Spotlight
Melicia has over a decade of experience as an educator and curriculum designer, with a strong background in adult learning, facilitation, and cross-cultural education. She brings a thoughtful, people-centred approach to helping individuals and teams engage in meaningful learning and dialogue.
Makeda is an attorney and Training Facilitator with over a decade of experience in legal advocacy, public service, and civil rights work. She has supported individuals and organizations in navigating workplace discrimination, mediating complex disputes, and developing communication strategies that de-escalate tension while protecting rights and dignity.
Looking for ConnectED eLearning?
Set up your team with workplace culture eLearning developed by industry leaders. Interactive, engaging, thought-provoking, it keeps the momentum going.
1 hour expert led virtual session that is educational, positive and interactive
Unlimited participants
Shareable training recording
Feedback survey results and takeaway resources for continued learning
Workplace Training with a Difference
CultureAlly x Stream Companies Case Study
Can workplace training really make an impact?
Discover how an interactive 1-hour interactive training resulted in a fully engaged team and a growing partnership.
CultureAlly has always supported us every step of the way in our DEIJ journey. They are always going above and beyond and I look forward to expanding our partnership and continuing to work with them.
The presentation was so positive, educational, and engaging. The presenters were very easy to listen to and I loved their energy.
I received a significant amount of positive feedback from staff who did not expect to learn as much as they did in yesterday’s session. I am grateful for your ability to deliver the message in a clear and understandable manner, allowing our employees to leave with increased knowledge and a greater eagerness to learn more about DEI. I look forward to our continued collaboration.
There is no judgment from the CultureAlly team! They are always there to listen and provide specific, actionable feedback that will work best for our organization. They also challenge us to think outside the box and come up with creative solutions.
Let's Chat About Conflict De-Escalation Training
Limited availability · Reserve a date now
Schedule a Training Preview today
Have a Question? Get in Touch
Your Team Has Conflict. What Do You Do Next?
What to say, when to intervene, how to follow up. Get your free guide.
